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Complaints

Please complete the following options to help us direct your query to the appropriate department.

What product is your query about?

Network:

More about my query:

The information below has been requested to ensure that we are discussing your account details with the correct individual. This will enable us to respond to your query as quickly as possible.

Please note: All fields marked *are mandatory.

My Contact Information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My Security Details
Mobile number:*	help?
Pin number:*	Forgot my Pin help?
First line of my billing address:*	help?
Postcode:*
Choose one security question*
Name of my bank used for direct debit:*	help?
Model of my handset:*	help?
Brief details of my query: * Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

My Contact Information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My Security Details
First line of my billing address:*	help?
Postcode:*
Mobile number:*	help?
Choose one security question?*
Name of the bank used for your direct debit:*	help?
Model of the handset:*	help?
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

My Contact Information
Title: *
First name *
Last name*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My Security Details
First line of my billing address *	help?
Postcode*
Mobile number *	help?
Choose one security question*
Customer number:*	help?
Amount last paid:*	help?
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

My Contact Information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My Security Details
First line of my billing address:*	help?
Postcode:*
My mobile number:*	help?
Name of my bank used for direct debit:*	help?
Policy number:*	help?
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

My contact information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My security details
First line of my billing address:*	help?
Postcode:*
Mobile number:*	help?
Choose one security question*
Customer number:*	help?
Model of the handset:*	help?
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

My Contact Information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My Security Details
First line of my billing address:*	help?
Postcode:*
Mobile number:*	help?
Choose one security question*
Customer number:*	help?
Product Model:*	help?
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

Please note this option is for feedback about Carphone Warehouse websites only.

We value your feedback and will take it into consideration. Please note that we will not respond to you personally.

If you are having a problem with your online billing account.

If you would like to contact the sales team 0870 000 0000.

Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

Please note: All fields marked *are mandatory.

For assistance on this topic please select one of the following options:

Self- help http://help.aol.co.uk/.

Live-chat http://help.aol.co.uk/interactive-help.

You can also contact us by phone on 0844 499 5555.

Please could you provide the information below to enable us to respond to your query as quickly as possible.

Please note: All fields marked * are mandatory.

My Contact Information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
AOL Screen name
Name of the bank used for direct debit*	help?
First line of my billing address:*	help?
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

My Contact Information
Title:*
First name:*
Last name:*
Email:*
Confirm email:*
If you would prefer a response by telephone, please provide your contact number below
Day time phone number:
My Security Details
First line of my billing address:*	help?
Postcode:*
Name of my bank used for direct debit:*	help?
Brief details of my query:* Please note: If you do not receive an automatic acknowledgement, please resubmit your query using fewer characters in the text box. Some internet browsers won’t submit your query if you enter too much text, even though they allow you to press ‘submit.

First line of your address

First line of your address e.g. 1 Portal way

Amount last paid

The amount paid for your last bill e.g. £ 25.50

Name of the bank used for your direct debit

The name of the bank used to pay your mobile bills via direct debit each month e.g. HSBC (Please do not provide any bank account number details)

Customer number

A unique number assigned to you, which appears on your contract or any receipt when purchasing a product from The Carphone Warehouse (e.g. Customer: 1234567).

Why is this information required?

The information has been requested to ensure that we are discussing your account details with the correct individual ensuring we respond your query as quickly as possible.

Job reference number

The reference number for the repairs job order. The number can be found on the receipt provided to you when giving your phone for repairs.

My mobile number

The phone number of the mobile you purchased from Carphone warehouse

Network

The name of your service provider e.g. O2 and the type of plan you've purchased e.g. pay monthly

This is required to grant you quick and easy access to your account information whilst providing you with a high level of security. The default PIN number has been provided in your welcome pack. The first time you use your PIN when calling the O2 customer services at The Carphone Warehouse, you will be prompted to change this from the default number to a four-digit number of your choice. You can also give someone else access to your account by sharing your PIN number.