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Help and support

Get online help. We've got the answers to most of your common and not-so-common questions right here...

mobile phone and broadband help
Where's my order?Thinking about buying something?
Managing your account online When can I upgrade?
How to get your chequebackHelp with your account
My new phone hasn't been topped upO2 tariff info
Lifeline insurance infoUsing your phone abroad
Upgrading to Windows 7Faults and repairs
Our returns policyMy phone's been lost or stolen
Track your repair or find out where's your order
Track your repairWhere's my order?
Get online help. We've got the answers to most of your common and not-so-common questions right here...
New customer? Just bought something?Chequeback offers - need help making a claim?
contact us

email us

If you can't find your answer in our help section, send us an email. We always try to reply within four working days.

call us

Sometimes you just need to call us. Here are all the numbers.

make a complaint

Read our complaints policy and make a complaint online

Disability services

All you need to know about our disability services

tweet us

General customer service queries:
@cpwcares