Process to keep your number:

1. Ask your current network for a PAC (it's a code that lets you move your phone number from one network to another)
2. Once you've got your PAC it's valid for 30 days - if you don't use it by then you'll have to ask for a new one
3. Buy your new phone and give us your PAC (if your new phone is on Virgin or 3 you'll need to contact them directly after your phone's been connected
4. If you give us your PAC on the phone or in store, we'll transfer your number within two working days. If you do it online, we'll transfer you in five working days
5. Your old number is setup on your new phone

Do I need a PAC?

I'm moving from one network to another

You'll need to get a PAC (Porting Authorisation Code) by contacting your network.

I'm staying on the same network

  • If you're upgrading from one Pay monthly contract to another, your number will automatically transferred when we upgrade you - you don't need to do anything except upgrade!
  • If you're upgrading from Pay as you go to Pay monthly you'll need to get a PAC (Porting Authorisation Code) from your network. As you aren't tied to a contract you can upgrade from Pay as you go to Pay monthly whenever you like.
  • If you're upgrading from one Pay as you go phone to another you don't need a PAC - you just need to switch your SIM card from your old phone to your new one.

What is a PAC?


How do I get a PAC?

Call your current network and ask for a PAC.

  • They must give you one (or tell you why they can't) within two working days.
  • It's free once you've paid any outstanding bills and disconnection fees.
  • You must get a PAC before you disconnect your old phone. If you disconnect without getting a PAC, you won't be able to keep your old number.

When do I need to tell you my PAC?

Depending on your network, you need to either give us your PAC when you buy, or call your new network to tell them your PAC after you've been connected.

My new network is
What do I need to do?
O2

Orange


T-Mobile
  • Tell us your PAC when you buy your phone (if you're ordering online, there's a box in your shopping basket where you can enter your PAC).
  • If you don't have your PAC when you buy your phone, you can transfer your number after you've been connected by calling your new network and telling them your PAC.
Vodafone
  • Moving from Orange Pay monthly: insert your new EE SIM into your EE phone and within 30 minutes your number will be automatically moved.
  • Moving from Orange Pay as you go: call 450 from your old Orange phone and they'll organise the process.
  • Moving from T-Mobile Pay monthly: simply text SWITCH to 3333 from your old phone and your number will be automatically moved.
  • Moving from T-Mobile Pay as you go: text SWITCH to 3333 from your old phone and your number will be automatically moved.
  • Moving from anywhere else: contact your network to get your PAC code. Then call EE on 150 from an EE phone or 07953 966 250 from any other phone.
Vodafone
  • Tell us you PAC when you buy your phone (if you're ordering online, there's a box in your shopping basket where you can enter your PAC).
  • If you don't have your PAC when you buy your phone, you can transfer your number after your phone’s been connected by visiting www.vodafone.co.uk/keepmynumber
Virgin Mobile

3
  • You don't need to tell us your PAC when you buy. But you can transfer your old number after you've been connected by calling your new network to tell them your PAC.
Talkmobile
  • Pay monthly contract customers who want to keep their number need to have their PAC ready when buying online, from your nearest Carphone Warehouse store or by calling or by calling 0870 087 0870^. You cannot port your number after purchase.
  • Pay as you go customers can port after purchase and have 30 days from when they receive their PAC code and should call 0870 071 5888.

How long will it take to transfer my number?

If you give your PAC to us:

  • In store - we'll transfer your number within two working days of your new phone being connected.
  • When you buy online or over the phone- we'll transfer your number within two working days of your new phone being connected.

When buying online or over the phone please make sure your PAC has five days before it expires to cover for possible delivery delays etc

If you give your PAC to your network:

The amount of time it takes to transfer your number varies from network to network. Ask for more info when you give them your PAC.