Do I need a PAC?

I'm moving from one network to another

You'll need to get a PAC (Porting Authorisation Code) from your network.

I'm staying on the same network

  • If you're upgrading from one Pay monthly contract to another, your number will automatically transferred when we upgrade you - you don't need to do anything except upgrade!
  • If you're upgrading from Pay as you go to Pay monthly you'll need to get a PAC (Porting Authorisation Code) from your network. As you aren't tied to a contract you can upgrade from Pay as you go to Pay monthly whenever you like.

What is a PAC?

How do I get a PAC?

Call your current network and ask for a PAC

  • They must give you one (or tell you why they can't) within two working days.
  • It's free once you've paid any outstanding bills and disconnection fees.
  • You must get a PAC before you disconnect your old phone. If you disconnect without getting a PAC, you won't be able to keep your old number.

When do I need to tell you my PAC?

Depending on your network, you need to either give us your PAC when you buy, or call your new network to tell them your PAC after you've been connected.

My new network is
What do I need to do?
O2

Orange

T-Mobile
  • Tell us you PAC when you buy your phone (if you're ordering online, there's a box in your shopping basket where you can enter your PAC).
  • If you don't have your PAC when you buy your phone, you can transfer your number after you've been connected by calling your new network and telling them your PAC.
Virgin Mobile

Virgin Mobile
  • Tell us you PAC when you buy your phone (if you're ordering online, there's a box in your shopping basket where you can enter your PAC).
  • You won't be able to transfer your number later, so please get your PAC from your old network before you buy.
3

Talkmobile
  • You don't need to tell us your PAC when you buy. But you can transfer your old number after you've been connected by calling your new network to tell them your PAC.

How long will it take to transfer my number?

If you give your PAC to us

  • In store or over the phone - we'll transfer your number within two working days of your new phone being connected.
  • When you buy online - we'll transfer your number within five working days of your new phone being connected.

If you give your PAC to your network

The amount of time it takes to transfer your number can vary. Ask your network for more info when you give them your PAC.