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WEEE Directive

Waste Electrical & Electronic Equipment (WEEE) (PDF leaflet, 106KB)

Many of the electrical items that we throw away can be recycled and re-used. Recycling helps to save natural finite resources and also reduces the environmental and health risks.

EU and UK regulations require us to collect as much WEEE as possible for treatment, recovery/re-use and environmentally sound disposal. You can play an important part by ensuring that your old equipment is given to a take-back or recycling scheme and not thrown out with the garbage. When you buy any product from Carphone Warehouse, you can return a similar product to us for recycling.

All electrical or electronic equipment made after August 2005 should display the crossed-out wheelie-bin symbol to remind you not to throw it the bin:

WEEE Battery Directive

Carphone Warehouse is registered as a Producer under the The Waste Batteries and Accumulator Regulations 2009. Any used portable batteries* returned to Carphone Warehouse retail stores; we will arrange for them to be collected and recycled in an environmentally sound manner by properly licensed companies. By disposing of your used batteries in this way, you will help to reduce the harmful environmental impact of used batteries, and help the UK to achieve its targets for collection and recycling.

* Portable batteries are sealed, can be carried by hand, and are the type you'd expect to use electronic equipment, controls, toys, household items etc, for example AA, AAA batteries, MP3 player batteries, laptop or mobile phone batteries, button cells from watches or computer motherboards.

Mobile phone recycling

With customers typically replacing their mobile phones every twenty four months, there are a huge number of old phones to be processed. We have been recycling mobile phones for many years, either shipping them for refurbishment and use in developing markets, or breaking them down into their constituent parts for the materials to be used in other products. This year we recycled 20,582 handsets (through our Take Back Scheme). For every handset we receive around £10, so this has been a major contributor to our charity funds over the last few years.

In addition, we are compliant with the Waste Electrical and Electronic Equipment ("WEEE") Regulations which came into force in 2007. These regulations require us to finance the collection, treatment and recovery of waste electrical equipment, and to allow customers to return their waste equipment free of charge. Information on the correct disposal of WEEE is provided to customers with relevant products and in stores.

If you've got an old phone you don't need any more, we can recycle it for you. Just drop it off at any Carphone Warehouse store and we'll do the rest. To thank you for doing the green thing, we'll give £10 to charity (including £5 to Get Connected) for every phone you donate.

You can also trade-in your old phone or tablet for money. You can submit your trade in request online on our trade in site, bring your item into any Carphone Warehouse store, or call our customer advisors on 0800 049 0049^ to request a postage paid package. More information on trading in your device can be found on our help site.


^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.
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The Carphone Warehouse Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: 1 Portal Way, London W3 6RS, Registered in England No. 2142673.