Trade-In Timeline

Here's a step-by-step guide to the Trade-In process and what happens when.

We don't want to disappoint, so these timings are based on the longest time it takes to get your cheque. In reality, most of our customers will actually get their cheque a lot sooner.

Day 1Day 2-3Day 4-10Day 11-13Day 14-33Day 34-39
You give us your Trade-In requestYou give us your Trade-In requestYou just need to make sure you get your phone to us by the Trade-In date on this letterWe'll email and/or text to confirm we've got your Trade-In phoneIt all goes a bit quiet as we process your Trade-InWe'll send you another email and/or text to confirm your Trade-In is complete and that we've sent you a cheque in the post