Geek Squad Instant Replace

Policy outline

Statement of Demands and Needs

This plan meets the needs of a customer who requires cover for the following:

Accidental Damage – Accidents happen, things are dropped or spilt, so if your product is damaged, we’ll replace it

Breakdown – We’ll replace products with a mechanical or electrical fault, that are no longer covered by the manufacturer’s warranty

Worldwide Cover – When you take your product abroad, you’re insured for up to 60 days after you leave the UK. So if you’re on holiday and your mp3 player breaks by accident, bring it in to a UK store and we’ll replace it.

Link to full T&Cs

Name of Insurer.

Aviva Insurance Limited (Aviva) underwrites your insurance policy.

Eligibility for this policy.

Anyone aged 16 or over who is resident in the UK, provided you've bought your product from The Carphone Warehouse within the last 30 days.

Period of Cover.

You are covered from the moment you sign up and pay. Cover runs for 3 years from the date the plan is purchased or until you have made one claim and your product has been replaced, whichever happens earlier, after which your cover will cease and no refund of premium will be given.

What is not covered:

  • Anything covered under the manufacturer’s warranty
  • Loss or theft of your product
  • Damage caused by fire, flood, freeze, storm, lightning, explosion, escape of water or events of a similar nature
  • Malicious damage
  • Accessories
  • Loss of stored information such as music, video or photography
  • Business or commercial use.

Cancelling your policy.

You have the right to cancel your policy within 45 days of purchasing it. If you cancel your policy during this cooling off period, you will be entitled to a full refund of the premium paid provided there has been no claim or incident likely to give rise to a claim. You can still cancel your policy after the 45 day cooling off period. In this instance, you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy.

Making a complaint.

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, call us on 0800 458 6117. If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action.

Making a claim

For all claims you can contact us in one of three ways:
  • Visit any Carphone Warehouse store in the UK
  • Visit www.geeksquad.co.uk/contact
  • Call 0800 458 6117 or 01708 609 120.

Replacement product

If we replace your product, we will use reasonable efforts to replace it with the same make and model as your original product. Upon replacement of your product, as a result of a claim, or payment to you of a settlement in lieu of replacement of your product, your cover will end and you will not be entitled to any refund of your premium.

Changes to this agreement

During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance.

Contacting Geek Squad

If you have any questions or would like to contact us to make a claim, complaint or to cancel your policy, please call 0800 458 6117 or 01708 609 120 or visit www.geeksquad.co.uk/contact

Financial Services Compensation Scheme

Should Aviva be unable to meet its liabilities you may be entitled to compensation from the FSCS. You can get more information about the scheme from the FSCS website at www.fscs.org.uk, or write to:

Financial Services Compensation Scheme, 7th Floor,
Lloyds Chambers,
Portsoken Street,
London E1 8BN.

Aviva and The Carphone Warehouse

This insurance policy is provided by Aviva Insurance Limited, registered in Scotland, registered No. 2116, registered office: Pitheavlis, Perth, PH2 0NH. The Carphone Warehouse Limited (CPW) collects insurance premiums and pays claims as an agent for Aviva. CPW only provides insurance policies from Aviva. Should you need to discuss the details of your policy please call CPW on 0870 111 7002 (for our joint protection telephone calls may be recorded and/or monitored) or visit www.carphonewarehouse.com. Both Aviva and CPW are authorised and regulated by the Financial Services Authority. Further details can be found at www.fsa.gov.uk. CPW is wholly owned by Best Buy Europe Distributions Ltd, which owns New Technology Insurance Ltd. CPW is registered in England and Wales, registration No. 2142673, registered office: 1 Portal Way, London W3 6RS.