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Fresh Mobile

Fresh rates
Calls to other networks (per min)	15p
UK fixed line Peak (per min)	15p
UK fixed line Off Peak (per min)	15p
Fresh to Fresh calls (per min)	15p
Voicemail peak/off peak	10p
*WAP calls peak/off peak**	15p
Directory Enquiries	60p
UK text message (SMS)	10p
International SMS per message	15p
International calls from the UK	no**
Valid period outgoing calls	one call every 90 days**
Valid period incoming calls	N/A

NOTE: Alerts on spend are for guidance only. Customers are responsible for all calls made. Fresh accepts no responsibility for failed or late alerts. Calls charged per second. Disconnection policy of 90 days. *Depends on WAP portal. **Fresh customers who purchased their mobile phone before October 3rd 2005 have a valid period for outgoing calls of 60 days and are able to make international calls. To confirm your tariff details please ring Fresh Customer Services on 0870 111 5000.

· Fresh Mobile is operated by Fresh Telecom Limited - Incorporated and registered in England and Wales. Registered Office: 1 Portal Way London W3 6RS. Registered Number: 03843665. UK VAT 927 2265 20. fresh@cpw.co.uk
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voicemail topping up your spending porting your number GPRS/MMS
Directory enquiries terms and conditions

Fresh Mobile has a standard voicemail service that records a message when you can't answer the call, lets you know about your messages and plays them back when you're ready - you just pay the standard tariff rate for calling the service. A special voicemail indicator will usually appear on your mobile's screen when you have a new message. To listen to messages, hold down the 'voicemail' key for a couple of seconds. This is usually the 1 key - it'll be marked with a 'tape spool' symbol. Should your voicemail not already be preset, dial 222 from your Fresh Mobile and the voicemail settings will be sent directly to the handset. All you have to do is read and delete the network message, then restart the phone. If this does not work, please call us on 0870 111 5000.

You can choose any of the following options when you're connected to voicemail:

Repeat a message	press 4
Delete a message	press 7
Save a message	press 9
Go back	press *
Skip to the next message	press #
Return to the start of the message	press 1 and 1 again
Go to the end of the message	press 3 and 3 again
Hear the time and date the message was left	press 5
Help	press 0

Voicemail will store up to 10 voice messages, each up to 90 seconds in length, for up to 3 days. Your voicemail will be disconnected if you don't use it for over three months but you can easily reactivate by calling us on 0870 111 5000.

Personalising voicemail
Your voicemail service comes with a standard greeting message. We recommend that you record your own voicemail greeting, because it's more personal and reassures people they've called the right number. To change your greeting, call voicemail and press 2, then follow the spoken instructions.

Voicemail PIN
You can protect your voicemail messages with a PIN code. This is preset to 1210,
but you should change it to a different 4-digit number for security. To change your voicemail PIN, call voicemail and press 2, then press 1 and follow the spoken instructions.

Checking voicemail messages from any telephone
You can listen to your voicemail messages from any telephone. You will first need
to reset your voicemail PIN as the service will not work with the 1210 PIN. Call your Fresh Mobile number and wait until you hear your voicemail greeting. When you hear the greeting, press # and then enter your voicemail PIN. Your voicemail messages will then be played back.

Checking messages when using your phone abroad
You must change your voicemail PIN code from the preset code (1210) before travelling abroad. When abroad, call your own Fresh Mobile number and wait for the greeting message. Interrupt the greeting by pressing #, then enter your voicemail PIN.

Fresh Mobile isn't just about low costs - it's also about making life easier. That's why there are a variety of ways of paying for your calls. You pay for calls in advance, which means that you top-up your phone with credit before you use.

Online
Click here to visit the online top-ups page where you can register to top up your phone by with either a credit or debit card. It's the quickest and easiest way to top-up your prepay, and you can top-up with £10, £15, £20, £25 or £30.

SMS
Once you have registered for online top-ups, you can also top-up your phone credit by SMS text message, with the amount to be credited to your SIM card debited from your chosen payment method. Please note that standard network charges apply to the SMS texts for top-up.

By credit card or debit card
Visit any Carphone Warehouse store or call 0870 111 5000. You can call from any mobile phone or from a landline.

By cash
Visit any Carphone Warehouse store and tell us your mobile number, then pay cash over the counter.

By eVoucher
Buy a £5, £10 or £20 eVoucher - these are widely available in the UK. Call 0870 111 5000 and select top-up by eVoucher, then follow the instructions to enter the voucher number.

Fresh Mobile has incredibly low charges, but we're sure you'll still want to keep an eye on your spending! That's why we'll remind you to add more credit by sending you a text message whenever there's around £4.00 of call credit left.

Checking your balance
You can call 0870 111 5000 at any time to check your balance. We'll do our best
to keep this information up to date, although there may be some delays depending on the information we receive from T-Mobile.

Staying connected
If you don't make any calls during a 90-day period, we'll assume you no longer require the Fresh Mobile service and may disconnect your account and credit you have will be lost. A £10 administration fee will be charged if you want to be reconnected, so remember to make at least one call every 90 days!

You can bring your mobile phone number from another network to Fresh Mobile, but only if you arrange everything before you connect. Once you've connected to Fresh Mobile… it's too late.

1. Don't disconnect your old number! Ask your current service provider for a Porting Authorisation Code (PAC), which is a special code that lets you move your number to a new network.

2. When you've been given a PAC, contact us to arrange connection by simply calling us on 0870 111 5000 and speaking to an advisor, with your PAC and your mobile number to hand. We'll arrange connection, which will take from two working days. Your number will continue to work on your original mobile until the transfer has been completed.

3. We'll let you know which day the transfer will take place. When your original network disconnects your number, wait for around four hours and then switch on the mobile with the new Fresh Mobile SIM.

Welcome to the Fresh mobile GPRS and MMS service. By following the simple step-by-step process below you can start browsing the web from your phone and sending picture messaging to friends and family.

GPRS stands for General Packet Radio Service. It is a faster way of passing data over a mobile phone network. With GPRS you don't pay for your online time per-minute,you simply pay for the amount of data you transfer.

MMS stands for Multimedia Messaging Service, commonly known as picture or photo messaging. MMS runs in conjunction with GPRS. This means you must have GPRS enabled in order to have the MMS service working.

You can send photo messages to anyone with a photo messaging phone. If you send a photo message to somebody that doesn't have a photo messaging phone, they'll get a text message with instructions on how to see it online.

GPRS - £7 per MB
For Fresh mobile, the £7 charge is per megabyte used - this is enough to send or receive up to 400 emails of 100 words, or download up to 1000 Mobile Internet (WAP) pages.

MMS - 35p per message
The cost of sending an MMS is just 35p per message

You must ensure that your phone supports GPRS. To confirm this check your mobile phone user guide. Once you have confirmed that your phone is compatible simply click on your phone's manufacturer below and follow the step by step instructions and your setting will be sent to you 'over the air'. You're then free to browse the web and send pictures to your friends and family!
If you have issues, please feel free to give us a call on 0870 111 5000.

If you tell us, we will include your details in a national directory and/or directory enquiry service. Please call or write to us if you would like us to do so. There may be a reasonable charge for this service.