Wide range of technology
Great range of computing and accessories
Call free 0800 049 6250
Basket (0)
Search Now
A new retailer for a new digital age Currys Carphone Warehouse
A new retailer for a new digital age

On Thursday 7th August 2014, Carphone Warehouse and Dixons Retail have come together to create an exciting new combined group called Dixons Carphone. Together, we have more products, more knowledge and more advice to help you, our customer, navigate through this complex technical world.

You will still be able to visit your favourite brands, Carphone Warehouse and Currys PC World in their individual stores and today, we have launched an additional nine new Carphone Warehouse stores within Currys PC World. This demonstrates how our two well-loved, well-known brands, will work together to make connected technology accessible, available and affordable for everyone. We are bringing together the skills and expertise of our 44,000 fantastic colleagues within 2,900 stores across Europe, to give the best possible experience for our customers.

To help answer some of your questions, we've included more detail below. But if you do have any questions that we've not answered here, please contact us and we will come back to you and also update the information on our page.

Dixons Carphone customer FAQs

Q. Why are we merging?

A. We have come together to make technology simple and easy for our customers. The home is fast becoming a place powered by connected technology and our new partnership brings together Dixons home technology expertise, with Carphone Warehouse's mobile connection expertise, to make the potential of connected technology accessible, available and affordable for everyone at home and on the go.

Q. What does this mean for me as a Carphone Warehouse customer?

A. This is great news for you because merging gives us greater scale and reach to serve you better. with a broader range of the latest technology. We will be putting more Carphone Warehouse stores within Currys PC World stores and have already started by launching nine of these in Oxford Street London, Preston, Banbury, Derby, Leamington Spa, Aylesbury Watford, Basildon, and Chelmsford with more coming soon.

Q. Will there be store closures?

A. Our Carphone Warehouse and Dixons store estates complement one another with a mix of smaller high street stores and larger out of town locations, so we don't envisage store closures as a result of the merger at the present time.

In fact we plan to grow and there will be more new stores through the roll out of our new Carphone Warehouse stores within Currys PC World stores.

Q. Does this mean that the Carphone Warehouse brand will be replaced by Dixons Carphone?

A. No – we have two well-loved, well-known brands so you will still be able to visit your local Carphone Warehouse and Currys PC World stores for the foreseeable future.

Q. What about my mobile phone contract?

A. The merger will have no impact on your mobile phone contract, upgrades or similar. You will continue to receive the same great service from both your network and us. And you can continue to contact us via the same channels – in our current stores and new ones, over the phone and online.

Q. I have a gift voucher from Currys PC World. Can I use this at Carphone Warehouse now?

A. Unfortunately we're not able to accept gift vouchers from Currys PC World within our Carphone Warehouse stores or vice versa at the present time, but this is something we will keep you updated on.

Q. Where do I go if I need to return/ exchange/ cancel something?

A. If you have bought your item from a Carphone Warehouse store (either one of our standalone stores or one of our Carphone Warehouse stores within Currys PC World), please come back into our any Carphone Warehouse store and we will be able to help you. You can find your nearest Carphone Warehouse store using our store locator

If you have bought your item from Currys PC World (not a Carphone Warehouse store within the store), you will need to return the item directly to any Currys PC World store. You can find your nearest store using our Currys PC World store locator

And if you have a query about our returns policies, you will find:

- Carphone Warehouse's returns policy here

- Currys PC World's returns policy here

Q. Where do I go if I need to book in for a repair?

A. If you bought your phone from Carphone Warehouse and it needs fixing, please pop into any of our nearest stores and we'd love to help. You can find your nearest store using our store locator

If you bought your product from Currys PC World, visit our website for more information on booking in a repair.

Q. I would like to make a complaint. What do I do?

We're sorry to hear you're not happy with the service you have received and we want to do all we can to put this right.

If you are a Carphone Warehouse customer, please visit any of our stores and we'll aim to resolve this immediately. You can find your nearest store using our store locator. Alternatively, you can visit our complaints page online that provides you with all the information you need to make a complaint.

If you are a Currys PC World customer, please visit the complaints page on our website to find out all you need.

Q. Where do I go if I need to make a claim?

A. If you have a problem with the mobile phone you bought from Carphone Warehouse, please bring it into any of our stores because we're often able to sort out common problems there and then.

If you do need to make an insurance claim, you can either:

Visit any Carphone Warehouse store

Call on 0800 049 6190^

Fill in an online claim form on our Geek Squad website

If you have a fault or problem with the product you bought from Currys PC World, please call our KnowHow services team on 0344 561 1234.

Q. What if I have a question about my delivery?

A. If you are a Carphone Warehouse customer, please click here.

If you are a Currys PC World customer, please click here.

Q. How will we use and store your personal details?

A. All the information you give us is safe and confidential and we want to reassure you that we store all of your personal details on a secure server and will not share any of your personal details with anyone outside of the Dixons Carphone group.

Our aim is to provide you with the best possible service and would like to contact you with updates on our wide range of products and services available from the Dixons Carphone group that may be of interest to you.

Please click here for full details on our privacy policy and terms of use.

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.
globalnav_footer
By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
© Dixons Carphone PLC 2014