Best Buy’s UK stores and website are no longer trading
Best Buy UK has now ceased trading in stores and online.
If you have any questions about any product or service that you purchased from Best Buy please:
- Refer to the customer information in the sections below
- Email us using the form in the "Contact us" section and our Customer Services team will be pleased to assist
- Call us on 0800 380 0000
What is happening to deliveries?
1. Will the product I purchased still get delivered?
Yes, you will still receive your product delivery as arranged.
What does this mean for gift cards?
1. I have an unredeemed gift card / voucher card, can I still redeem it?
If you have an unredeemed gift card / voucher card balance after our stores have closed, please email us using the contact form at the foot of this page or call us on 0800 380 00 00 and we will process a refund to you.
2. Where can I redeem my gift / voucher card?
Please email us using the contact form at the foot of this page or call us on 0800 380 00 00, and we will arrange a refund of the outstanding gift / voucher card balance for you.
What does this mean for service plans?
1. What does this mean for the service plan I bought?
Your service plan is not affected and will continue to be insured by Aviva. If you have any queries in relation to your service plan, please email us using the contact form at the foot of this page or call us on 0800 380 00 00.
2. Can I still buy a service plan?
Sorry, but we no longer offer service plans.
3. How do I make a claim on my service plan?
In the event you need to make a claim on your service plan, please email us using the contact form at the foot of this page or call us on 0800 380 00 00
4. I bought a service plan and I've changed my mind. Can I cancel it?
Your service plan is not affected and will continue to be insured by Aviva.
What does this mean for manufacturer's warranties?
1. What does this mean for the manufacturer's warranty I already have?
Your manufacturer's warranty package will not be affected. If your product develops a fault outside this period, please feel free to contact the manufacturer directly or call us on 0800 380 00 00 to make a claim under your manufacturer warranty or service plan.
2. How do I make a claim on my manufacturer's warranty?
If you need to make a claim under the manufacturer's warranty, please email us using the contact form at the foot of this page or call us on 0800 380 00 00.
However, if you would like to cancel the protection offered by your service plan, you can still do so as per the conditions of the service plan agreement, either using the contact form at the foot of this page or call us on 0800 380 00 00.
3. I have an Instant Replacement Plan. How do I get a replacement product if mine breaks down?
In the event you need to make a claim on your service plan, please email us using the contact form at the foot of this page or call us on 0800 380 00 00.
If a product is eligible for replacement under the terms and conditions of your plan, we will use reasonable efforts to replace it or offer settlement as described in your terms and conditions.
Can I still return products purchased?
1. Can I return products if I change my mind?
Products purchased before 26 Nov 2011 are covered by our Anytime Returns promise.
Please refer to your receipt for terms and conditions and exclusions applying to this promise.
If you purchased your product after 26 Nov 2011 under our revised returns policy, you cannot return products purchased from one of our stores. Under the Distance Selling Regulations, you may cancel online or phone orders up to seven days after delivery as long as you have not used the product.
For more information or to return a product, please email us using the contact form at the foot of this page or call us on 0800 380 00 00.
2. Can I still return products if they develop a fault?
You can return faulty products for an exchange or refund within 30 days of purchase. If your product develops a fault outside this period, please feel free to contact the manufacturer directly or otherwise call us on 0800 380 00 00 to make a claim under your manufacturer warranty or service plan.
For more information or to return a product, please email us using the contact form at the foot of this page or call us on 0800 380 00 00.
3. Will the Price Promise still apply to products I have purchased?
Our Price Promise no longer applies.
What happens with the product I have in for repairs?
1. My product is awaiting repair, will it still be repaired?
Your product will be repaired as agreed.
Can I still trade in products?
1. Can I still trade in products for a credit on a gift card?
Sorry, but we no longer offer a trade-in service.
What is happening with Finance Products?
1. I have an existing finance plan - does this affect it?
Your finance plan is not affected and will continue to be serviced by Hitachi Capital Consumer Finance. For all enquiries relating to your finance agreement or account, you should contact Hitachi online at www.hcforyou.co.uk or by calling their customer helpline on 0844 375 5500
What is happening to My Best Buy?
1. What happens to My Best Buy Status Points?
My Best Buy will close on 29 Feb 2012. While you can no longer earn Status Points you can continue to receive My Best Buy benefits right up until that date.
2. What happens to the planned events that I have been given tickets to?
All planned events will continue as agreed.
3. What happens to my online receipts?
The portal will be available for you to log in to until 29 Feb 2012. We recommend that you log on and take copies for your records before that date.