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What do I need to get ready for Trade-in?

Backup your media on Windows Phone

Back up your media


  1. Connect your Windows Phone to your computer using the USB charging cable provided.
  2. Open your Start menu and click on Computer.
  3. Your Windows Phone will appear underneath your local hard disk drives. Double-click on the name of your phone.
  4. Open the Phone folder to find the Documents, Music, Pictures and Video subfolders.
  5. Right-click on Documents and select Copy from the list.
  6. Take a look down the left-hand side of the Computer window. Under This PC or Libraries you will see another group of folders marked Documents, Music, Pictures and Videos.
  7. Right-click on the Documents folder and choose Paste.
  8. Repeat the process for the Music, Pictures and Video folders in turn to move all your media from your phone to your PC, ready to transfer to your new handset.
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